SHIPPING & RETURNS
We're here to help ♥
- SHIPPING POLICY -
All orders are packed with love & shipped from our home-based business in Sutton-In-Craven, Yorkshire, UK.
All UK orders placed over 25GBP will receive free standard shipping.
Once you have placed you order you should receive an order confirmation email in your inbox. If you don't receive one within 24 hours, please shoot us a message !
We will aim to pack your parcel asap and will send you a shipping confirmation as soon as it's ready.
All parcels are sent with ROYAL MAIL.
Please take into consideration that during launch or sale periods that your order might be slightly delayed. We are a small team and will do our absolute best to get your order out to you asap!
1ST CLASS Shipping 1 day delivery aim
2ND CLASS Shipping 3 day delivery aim
Shipping rates are based on location, cubic weight, current fuel surcharges and applicable taxes. Please go through checkout prices to get shipping price.
- INTERNATIONAL SHIPPING -
All international orders are sent with Royal Mail.
EUROPE (3 to 5 working days delivery aim)
500G: 6.20 GBP
750g: 7.45 GBP
WORLD (5 to 7 working days delivery aim)
*Please note that shipping may take longer than expected for some countries.
* Other country shipping rates available in cart
CUSTOMS & IMPORT DUTIES
All customers are completely responsible for customs/duties and taxes. We are legally obligated to provide shipping information regarding order value and must include an invoice for customs if required.
If you have any concerns about customs, duties and taxes, please contact your local customs office for further information.
MY COUNTRY ISN'T LISTED
We're so sorry! Shipping can be a bit complicated, but we are more than happy to organise shipping to you. Please email us at firstname.lastname@example.org and we can get onto that for you asap!
- RETURNS -
We want you to be completely happy with your purchase! From the date of delivery, you have 30 days to complete the returns process. So if you have changed your mind or if you aren't satisfied with your product, please feel more than free to contact us so we can organise a return for you. For a smooth returns process, please read below.
- The process must be initiated and shipped to us within 30 days of receiving your delivery.
- Item/s must still have original packaging.
- Item/s must be in original condition.
- The item/s must firstly be approved for return by us via the return form
- Free gifts or promotional items
- Sale/Discounted items
HOW TO RETURN
1. Please send us an email with your order number, item/s you're returning and your reason for return.
2. Once you have received a return confirmation email from us, please package your goods very delicately. You do not have to use the original shipping box.
3. Please label your parcel very clearly with the address below:
BD20 7BN Sutton-In-Craven
Keighley, Yorkshire UK
4. Post the return at your local post office or via a trusted courier service.
5. Please provide us the tracking number from post office or couriers if applicable.
6. Once we have received your parcel we will send you an email notifying you of it's arrival.
*PLEASE READ THE INFORMATION BELOW REGARDING YOUR RETURN & REFUND*
- Customers will be responsible for shipping and handling charges to return any unwanted items.
- We highly recommend sending the parcel with tracking and insurance for peace of mind.
- Please hold on to any receipts or proof of postage until you have received confirmation that the returns process is complete.
- If the package does not reach us safely then we will not be able to complete the refund.
-You will only be refunded for the cost of your items. We do not refund initial shipping charges for returned items.
HOW SOON WILL I GET MY REFUND?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved then your refund will be processed. It will automatically be applied original method of payment within 10 business days.
Unfortunately we don't do exchanges or swaps, sorry! If you'd like another item instead of the one you received, please lodge it as a normal return. If approved then we will refund your money and you can place another order if you wish :).
First of all, we are sorry for any disappointment caused. Whether the item has faults or has arrived broken, we are truly sorry. Please send us an email with all the details so we can issue you with a refund asap. Please attach a picture of your faults to your email. We thank you for your patience ♥